Additional information

Date

Tuesday, November 10th, 2020

Time

9:00 AM – 10:15 AM (PT)

Duration

75 Minutes

Community Relations: Promoting Customer Service Excellence for Community Members in Tribal Court

$100.00

This session describes how customer service excellence is critical to ensuring access to justice for members of the community in tribal court. Court clerks will learn skills that encourages them to strive for excellence when working with the community in the areas of promoting clear communication, upholding confidentiality, and addressing and declining offering legal advice

Objectives

  • Describe the importance of access to justice for community members
  • Define customer service excellence
  • Learn customer service excellence tips that promotes clear communication, upholds confidentiality, and tips that can assist court clerks address and decline offering legal advice

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