Community Relations: Promoting Customer Service Excellence in Tribal Court

This session describes how customer service excellence is critical to ensuring access to justice for members of the community in tribal court. Court clerks will learn skills that encourages them to strive for excellence when working with the community in the areas of promoting clear communication, upholding confidentiality, and addressing and declining offering legal advice

Objectives

• Describe the importance of access to justice for community members
• Define customer service excellence
• Learn customer service excellence tips that promote clear communication, uphold confidentiality, and tips that can assist court clerks address and decline offering legal advice